The Bond, End to End

One bond from lead to resolution, across four lanes. Read down a column to see everything happening at one moment. Read across the tools lane to see how much of it Timshel carries.

Phase 1 stages 1 to 7 and 12 Phase 2 stages 8 to 11, the distress path Timshel our system Dashed stays outside Timshel Most bonds run 1 to 7 then straight to 12. Stages 8 to 11 are the exception path, and they are where the money is.

Stage	01Lead	02Bond written	03File uploaded	04Record created	05Closed	06Reported	07Active	08Missed court	09Forfeited	10In recovery	11Petitioned	12Resolved
	Phase 1 · production and servicing							Phase 2 · forfeiture and recovery				Resolution
Status of bondand the customer relationship	No bond Someone in custody who may become a client. No liability, no customer.	Executed Defendant released. Liability begins the moment the agent signs, not when we record it. Customer relationship starts here.	On risk, unrecorded We are liable and the office does not know it yet. The gap between stage 2 and stage 4 is the only period where nobody in the building can see the exposure.	On the books Recorded but unverified. Court date known or being looked up. Premium path decided: paid or financed.	Verified Paperwork complete, numbers match. Ready to report.	Fully accounted On the surety's books. Power reconciled and paid for. Agent paid. Financing invoiced.	Live liability Defendant appearing. Customer current, or aging on a payment plan. This state lasts months and is where most bonds spend their life.	At risk Defendant did not appear. Two independent facts to establish: no appearance, and whether a warrant issued.	Forfeited Money is owed to the court. Every clock starts on the order date. Customer is now billed for the full amount plus fees. 90 days to pay or the surety and every agent are suspended statewide.	Locating Field team out. Reinstatement window closing. Customer relationship usually adversarial by now.	Arguing Asking the court to give the bond back, on the record we built during stages 7 through 10.	Closed Exonerated, reinstated and discharged, discharged with penalty, or paid and lost. Collateral returned. The receivable can outlive the bond by years.
Peoplewho does it and their role	AngelaRuns morning jail rosters against current clients, sends leads Field agentContacts family, qualifies, quotes	Field agentExecutes the power, takes signatures, collects money, files with the court or jail IndemnitorSigns, pays, becomes liable	Field agentScans and uploads the packet. Sole actor. Speed here is entirely their choice.	Julie, BriReview extracted data, correct, look up what is missing	TifThe gate. Proofreads, confirms completeness, closes Field agentAnswers the fix list if anything is wrong	EllieSurety export, check for powers used, replenishment request TifMails powers and commission checks MandyEnters financing, voids spoiled powers	SarahDaily appearance checks, call list, no-date queue, exonerations Mandy, HeidiStatements, payments, plan changes AllCustomer calls and emails, logged against the bond	SarahConfirms non-appearance and warrant, issues the FTA notice AngelaOpens the recovery file Writing and supervising agentNotified, may act first	MandyProcesses the court's forfeiture notice, assembles the file, bills the cosigner EllieReviews and applies the hold decision by amount	AngelaSkip trace, case updates, arrest details MAAT field teamAttempts contact, reports back EmmaConfirms custody, closes the loop	JulieFirst draft from the record Ellie, EmmaAdd current information, review Outside counselFiles and serves	Emma, EllieProcess the order, pay penalties SarahClears status, restores the court date Aubre, MandyPayment, collateral return, statements
Processtasks performed	Pull overnight booking sheets Match names against current clients Send lead list to the agents who cover that county Qualify the indemnitor, quote the premium	Execute a power of attorney, one serial per bond Complete bond application, indemnity agreement, premium receipt Collect premium in full or set up financing Take collateral if required File the bond form and power with the court or jail custodian	Scan the full packet Upload to the agent's folder	Extract the packet and prefill the record Correct what extraction got wrong Validate the case number format Enter first court date, or look it up and confirm Bind the power serial to the bond Flag paid in full or financed	Proofread against the source packet Confirm every document is present Confirm the numbers match Confirm consent order practice Return a fix list to the agent, or close	Generate the surety export and import it Write the check for powers consumed Request replenishment one for one Mail powers, paperwork and commission checks Void any spoiled powers Enter financed premium and generate invoices	Check the record the morning after every hearing Record appearance and warrant separately Update the next court date Build and run reminder calls, log dispositions Work the no-date queue by type and age Run statements on the 5th, take payments Log every customer contact against the bond	Confirm the defendant did not appear Check separately whether a warrant issued Issue the FTA notice to office, agent and supervisor Open the recovery file Start locating before the order even arrives	Receive and log the forfeiture order Record the order date, the field every clock depends on Apply the hold policy by bond amount Bill the cosigner for the forfeited amount plus fees Assemble the forfeited defendant file	Skip trace addresses and phone numbers Build the recovery file with mugshot and map Field attempts, logged with dates and outcomes Check custody databases and jail rosters Confirm and document any arrest	Pull the evidence timeline for this bond Draft the petition and affidavit Review and add the most recent information Send to counsel, who files and serves Track the deadline and the hearing	File the court's order Clear the forfeited status or pay the amount due Release liability and report it Return collateral once discharge is in writing Continue, settle or write off the receivable
Toolswhat they work in	TimshelCounty jail rostersPhone Timshel matches roster names against live bonds and produces the lead list.	Paper packetPower of attorneyCard terminal Deliberately unchanged. Asking agents to change how they write bonds is a separate fight.	Scanner or phoneDropbox Timshel watches the folder. No new step for the agent.	TimshelMCRO Extraction, validation and the record. Court lookup stays a person confirming what they see on screen.	Timshel Checklist, defect loop, closure. One system, one click.	TimshelLexbailQuickBooksUSPS Timshel generates the export, the power register and the agent report. Lexbail receives, QuickBooks bills.	TimshelMCRODialer or SMSQuickBooks Timshel holds the queues, generates the call list, and logs every disposition and conversation.	TimshelMCROCaptira FTA flag, notification, and the moment the evidence timeline starts earning its keep.	TimshelQuickBooks Order date in, all four clocks out. Hold policy applied as a rule, not a memory.	TimshelCaptiraVineLinkSkip trace serviceJail rosters Timshel assembles the recovery file and captures every attempt the field team reports back.	TimshelEmail to counsel The evidence packet generates. Today it is assembled by hand from six places.	TimshelLexbailQuickBooks Status cleared, liability released, collateral return triggered.

Three things this view makes obvious

Stage 3 is a blind spot. Between the agent signing and the office recording, MWB carries liability nobody can see. Nothing measures how long that lasts today.
Stage 7 is almost the whole life of a bond, and it is one person's job. Four of Sarah's daily tasks live in a single column.
Stage 11 pays for stages 7 through 10. The petition is only as good as the record, and the record is built months earlier by people who are not thinking about petitions.

Where the lanes disagree

The status lane moves on court time. The people lane moves on office time, weekly cycles and the 5th of the month. Those two rhythms never line up, which is why deadlines get discovered rather than anticipated.
The tools lane is the honest one. Anywhere it shows three or four tools in one column, someone is retyping.
Stage 12 does not actually end the customer relationship. The receivable can run for years after the bond is closed, on a completely separate track.